Frequently asked questions

Add the item to your shopping basket and click on checkout. Fill in your details, choose a payment method and complete your order. You'll receive a confirmation by email straight away.

You can pay securely with iDEAL, Bancontact, Visa, Mastercard, Maestro or PayPal. Payments go through a secure payment environment. For all the details, see the page Ordering and paying.

Contact us as soon as possible at info@stoutedealtjes.nl or 040-7810021. We ship orders received before 4 pm the same day. If your parcel is already on its way, you can simply return it once it arrives.

Yes. After you order, you'll receive an order confirmation by email with all the details. Do you need an invoice in your company name? Email us your order number and details, and we'll send it to you.

If you order before 4 pm on a weekday, we ship the same day. In the Netherlands and Belgium your parcel usually arrives the next day. To Germany it usually takes 2 to 3 working days.

We ship for free from €50 to the Netherlands, Belgium and Germany. If you order for less than €50, shipping costs €4.95. To other EU countries you pay €9.95, free from €100.

Yes, always. Your order is shipped in a plain, neutral box with no recognisable sender and no mention of the contents. Nobody can tell from the outside what's inside.

Once your order has shipped, you'll receive an email with a Track & Trace code. Use it to follow your parcel all the way to your door.

In the Netherlands and Belgium, you can choose home delivery or a nearby PostNL pick-up point at checkout. We deliver to your home in Germany.

Yes. For Germany the same shipping costs apply as for the Netherlands and Belgium: free from €50, €4.95 below that, delivery time 2 to 3 working days. To other EU countries we ship for €9.95, free from €100, delivery time 3 to 5 working days.

Yes. By law you have 14 days to change your mind, and with us you can return items up to 30 days after receipt. The item must be unused and the packaging or seal intact. Read everything on our Returns policy page.

Yes, as long as the seal or hygienic packaging has not been broken and the item is unused. If the seal has been broken, we unfortunately cannot take the product back for hygiene reasons. This is a legal exception to the right of withdrawal.

Return shipping costs are for your own account. Did you receive a wrong or defective item? Then please contact us and we will work out a solution together.

Within 14 days after we have received your return, we will refund the amount to the payment method you used.

All items come with the statutory warranty. On top of that, we offer a 1-year warranty on our products. Does something break within that period during normal use? Get in touch and we will find a solution.

The size information is included in the product description for every garment. Are you between two sizes? Then choose the larger size, as much of our lingerie is stretchy. Not sure? Email us, we are happy to help.

After use, rinse your toy with lukewarm water and mild soap or a toy cleaner, let it dry thoroughly and store it separately in a pouch or box. For silicone toys, only use water-based lube.

Yes. We have been in this industry for over 15 years and test our products before adding them to our range. Everything you see is in stock and is shipped directly from our warehouse in Waalre.

Yes, our store is located at Van Dijklaan 15J in Waalre. You are welcome on weekdays between 09:00 and 17:00 to browse products and get advice.

Email info@stoutedealtjes.nl, call 040-7810021 (7 days a week, 08:00 to 21:00) or send a WhatsApp message via the button on the website. You can also visit our Contact page.